Buttons and icons do not appear in the Web Transfer Client (WTC) when...
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT Server and the Web Transfer Client (JRE versions) on Windows computers using the Safari browserSYMPTOMButtons and icons do not appear in the Web Transfer...
View ArticleLoad balanced Folder Monitor events fail to process files in an HA clustered...
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT version 7SYMPTOMServer Message Block (SMB) caching can cause load balanced Folder Monitor events to fail to process files when using EFT 7.0 under an HA...
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Adjusting the ARM Queue Behavior
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT Server v6.3 and laterDISCUSSIONThe following registry settings control the behavior of the queue used to write to the ARM database. If the queue backs up,...
View ArticleAfter installing a CUCM v9.1 patch, CUCM no longer communicates with the SFTP...
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT SMB, all versions, with Cisco Unified Communications Manager (CUCM)SYMPTOMAfter installing a CUCM v9.1 patch, it no longer communicates with the SFTP...
View ArticleEFT Administration Interface Times Out While Running AS2 Outbound Settings Test
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT version 7 in an active-active clustered environmentSYMPTOMWhen running the AS2 Outbound Settings test with a DMZ proxy defined, if the proxy goes offline,...
View ArticleEnabling FIPS-Compliant Mode for the OpenPGP Module
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT version 7 and laterDISCUSSIONSome organizations require that file transfers are restricted to FIPS-approved algorithms. The library used by our OpenPGP...
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Windows Registry Settings (EFT Server)
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT Server version 4.x and later and EFT Server Enterprise version 6 and later DISCUSSIONEFT Server stores its configuration information in the Windows...
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Unable to rename or delete Usr, Bin, or Pub folders through the VFS manager...
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT Server, all versionsIn EFT v7, you can rename these folders, but you cannot delete them in the VFS in any version.SYMPTOMUnable to rename or delete Usr,...
View ArticleChanges in COM API from v6.0 and later
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT Server Enterprise version 6.0 and later(no changes to COM were made for 6.4.10)DISCUSSIONThe attached spreadsheet lists which of the interfaces,...
View ArticleOfficially Supported Products and EOL Dates
THE INFORMATION IN THIS ARTICLE APPLIES TO:All Products SUPPORTED PRODUCTSTechnical support is provided in accordance with the GlobalSCAPE End of Life (EOL) and Support Life Policy. The following...
View ArticleHow do I archive historical data from ARM in a manner that allows access to...
THE INFORMATION IN THIS ARTICLE APPLIES TO: version 6.x and laterQUESTIONHow do I archive historical data from ARM in a manner that allows access to reports and visibility of the archived data? ANSWERA...
View ArticleUnable to upload a photo to Facebook
THE INFORMATION IN THIS ARTICLE APPLIES TO:TappIn, all versionsSYMPTOMUnable to upload a photo to Facebook. RESOLUTIONLog in to Facebook.Create photo album.Attempt the upload again.Now you should be...
View ArticleHow Do I Automate Outbound AS400 Data Feeds?
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT Enterprise, version 6.x and laterQUESTIONHow Do I Automate Outbound AS400 Data Feeds? ANSWERSuppose a business needs to transfer sensitive data to...
View Article"NO DATA" is displayed in the BAM transactions list
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT, version 7.0.0SYMPTOM"## NO DATA ##" is displayed in the BAM transactions list.RESOLUTIONContact Support or your account manager to get the latest version...
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How can I set the Web Transfer Client (WTC) to default to the HTML5 version...
THE INFORMATION IN THIS ARTICLE APPLIES TO: version 7.x and laterQUESTIONHow can I set the Web Transfer Client (WTC) to default to the HTML5 version instead of the Java-enabled version?ANSWERThe EFT...
View ArticleThe server issued one or more cookies that did not have the HttpOnly flag set
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT Server, version 6.4.0 and laterMail Express, version 3.x and laterSYMPTOMThe server issued one or more cookies that did not have the HttpOnly flag set....
View ArticleDeploy the Mail Express Outlook Add-In with the User Interface Visible by...
THE INFORMATION IN THIS ARTICLE APPLIES TO:Mail Express v4.x and laterDISCUSSIONIn a standard installation, the Mail Express Outlook Add-In interface is initially hidden from the user. This is intended...
View ArticleAdvanced Workflows affect system performance
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT Server Enterprise version 6.2 and later SYMPTOMMultiple simultaneous Advanced Workflow Engine (AWE) Tasks affect system performanceRESOLUTIONAdjust the...
View ArticleHow do I clear the Java certificate store of Globalscape certificates?
THE INFORMATION IN THIS ARTICLE APPLIES TO: Any Globalscape products that use a Java appletQUESTIONHow do I clear the Java certificate store of Globalscape certificates?ANSWERGlobalscape certificates...
View ArticleWeb Transfer Client/Plain Text Client Session Timeout
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT Server version 5 and later DISCUSSIONBy default, if the Web Transfer client (WTC) (or, in v6.3 and later, the Plain Text Client (PTC)) is idle for 5...
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