WebHelp not displaying properly in browser

THE INFORMATION IN THIS ARTICLE APPLIES TO:

• All products, all versions

SYMPTOM

Webhelp not displaying properly in browser

RESOLUTION

Sometimes a browser can be in a weird state that makes some things not display properly (such as Compatibility View). Older browsers might not display content properly. Please try other browsers and other computers to see if that makes a difference for you. If so, the problem is likely a browser setting. Also, because the online help is in frames, there is JavaScript in the code. If you have that turned off in your browser, the help will not display properly.

To enable cookies and JavaScript in Internet Explorer v9 and 10, use the following procedure:

1. From the Tools menu, select Internet Options.
2. To enable session cookies, click the Privacy tab.
3. From the Settings section of the tab, click Advanced.
4. Locate and click the check box next to Always allow session cookies.

To enable JavaScript for Windows Internet Explorer 6.x, 7.x, and 8.x:

1. Select Internet Options from the Tools menu.
2. Click the Security tab.
3. Click Custom Level.
4. Scroll down to Scripting, near the bottom of the list.
5. Under Active Scripting, choose Enable.
6. Click OK to leave Security Settings. Click OK to leave Internet Options.
7. You will need to close and restart your browser for the settings to take effect.