THE INFORMATION IN THIS ARTICLE APPLIES TO:
- EFT, all versions
- Mail Express, all versions
SYMPTOM
Java applet unresponsive
RESOLUTION
It is necessary to enable NPAPI plugins to use the Java applet.
- In the address bar, enter:
- Click Enable.
- Click Relaunch at the bottom of the configuration page.
chrome://flags/#enable-npapi
MORE INFORMATION
In recent versions of Chrome (42 and later), Google has disabled the NPAPI plugin, which is required to run Java applets, by default. A series of steps are now required to enable the plugin. This affects customers who might be using Chrome to access Mail Express (Java uploader / downloader) and the Java WTC. Google apparently plans on completely phasing out support for NPAPI by the end of the year, with Firefox to follow.
